I am not receiving message from group members. How do I fix it?

1> Check whether your App version is 2.0.0 or above. Upgrade it if it is not.

2> Increase the volume properly and pause any music.

3> Check whether your data network is working normally.

4> If the helmet is connected, check that it is connected to your phone.

5> Exit the group room and re-enter it.

6> Restart the App and re-enter the group room.

7> If the problem persists, contact us on "Settings -> Feedback".

Questions about joining a group
How do I quickly join a group and use the intercom function?
I am not receiving message from group members. How do I fix it?
Why can’t I send a voice message?
I cannot join a group. How do I solve this?
Why do I lose sound when I connect to the intercom?
Why can't I talk through the helmet when it’s connected to the app